CUSTOMER INFORMATION
SHIPPING POLICY
We ship through Reptiles Express via FedEx overnight delivery for live animals. Animals are packed safely and then dropped off at the FedEx hub. Packages are dropped off as late as possible to ensure that the tarantulas are spending as little time as possible in a box. Flat rate shipping is $50. If you are within the state of Florida, shipping is $30. Heat packs will be added during the cooler months. Shipping is dependent on weather. We reserve the right to postpone shipping due to poor weather conditions, 2 Day shipping is an option at our discretion. There is no LAG on 2 Day shipping, no exceptions.
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Please keep in mind that we are located in Florida and do occasionally have hurricanes that come through our area. During these times we will postpone shipping to prevent delays in the delivery of your new tarantulas. We ship on Monday and other days are possible depending on our work schedules. If you need an alternate day, you will need to message us and discuss you options first. We can hold orders but they must be prepaid. You may have your order held at your local Fedex hub, please message us with the address of the hub to confirm the correct location. Temperatures play a huge role in shipping.
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We also allow for pick up for local customers or delivery to a Repticon show if we have tables reserved. If you have any questions, do not hesitate to ask first. Depending on our expo schedules, we may need to delay shipping.
Live Arrival Guarantee
We have a live arrival guarantee on all overnight orders. You must be available to sign for your package upon delivery if applicable. If you are not available to accept the delivery on the first delivery attempt then the LAG is null and void. For orders that are being held at the hub, you must retrieve your package by the end of the day. If you receive a tarantula that is DOA, you must submit a clear picture of the tarantula within 2 hours of arrival with a pin through the abdomen of the deceased animal. We will replace your tarantula with another or you will be given credit to use towards another species if there are no more of the species that was DOA. If you received a freebie and that is the DOA, we are not obligated to replace the free tarantula.
Payment Methods
Credit / Debit Cards thru Square
PAYPAL
Zelle
Facebook Pay
Offline Payments-Cash